FAQs

  • Do I need a GP referral to use your services?

    No families or schools can contact Jump Start directly. It is always good practice to inform your GP and NHS services about a child’s care.  Wherever possible our OTs will work closely with other professionals involved in a child’s care.

  • Are all your staff DBS checked

    Yes all staff have up to date DBS certificates.

  • Are all the staff registered and insured?

    Yes all the staff have professional indemnity insurance.  All staff are registered as Occupational Therapists through the Health and Care Professionals Council (HCPC).  They are all members of the British College of Occupational Therapists, and many of our practitioners are part of the Sensory Integration Network and COT-SS IP the specialist section of Independent Practitioners.

  • Do you have a privacy policy?

    Occupational therapists adhere to strict codes of ethics, including confidentiality.  All records and record keeping adhere to the Data Protection Act 1998. Except where the law requires disclosure (as in child protection cases), we obtain our families consent before we share details from their care records.

  • Can you support adults too?

    Yes, some of our therapists have extensive experience of working with adults. We welcome your interest in our adult services.  We are also experienced in working with young adults.

  • What are your fees?

    Fees are set depending on the time required, this includes assessments, therapy, report writing, planning and travel costs. A quote will be given when you contact Jump Start to explain your needs.  There are different levels of assessment, and these all have different prices. Clients will be invoiced monthly for ongoing care, half termly for schools or invoiced upon completion of assessment work.  Payment is required within 30 days of invoice date.

  • What is your cancellation policy?

    If you must cancel an appointment, please give us at least 24 hours notice.  If you are unable to give this notice, sessions will be charged at the full rate.  Fees are waived at the therapist’s discretion, only in the case of an emergency, or illness.

  • What are your policies?

    Jump Start has a full comprehensive set of policies and procedures, and these are available for you to see at the Centre.

  • What is your equal opportunities policy?

    Jump Start Therapy has an equal opportunities policy covering clients and employees.  We will make sure that whenever possible, therapy can be accessed by all in need.

  • What is your complaints procedure?

    Complaints should first be raised with the therapist.  If this cannot be satisfactorily resolved, please contact Claire Pemrick, Jump Start director, on email – claire@jumpstartcentre.co.uk

    All complaints will be acknowledged and taken seriously.

  • What is the procedure for making an appointment?

    Firstly we recommend you email or phone Jump Start, to explain your needs and the level of support needed.  We will then book you in for an assessment or for therapy sessions.